My wallet has been suspended by mistake

Research Risk
1

Hello My wallet has been suspended by mistake, what should I do?

1 Like
2

Hello Amirdeldar,

Thanks for reaching out. So sorry this affects you, your address was flagged by our new security service provider with the possibilities of sanctioned or illegal transactions/activities. You can create a new wallet to continue using Jupiter.
Can also open ticket via
https://support.jup.ag/hc/en-us/requests/new
But nothing much we can do about this.

3

Is it possible to cancel orders if the condition is not met? Please help me

در تاریخ چهارشنبه ۱۴ مهٔ ۲۰۲۵،‏ ۱۰:۱۰ ArjayRay via Jupiter Research <notifications@jupresear.discoursemail.com> نوشت:

4

Earlier it was possible to do this via https://edge.jup.ag/
But now it seems its also affected and nothing can be done from our end, unless the conditions are met, or it cancel automatically and returns to your wallet. You can reach to support and ask if any alternative to this case.
So sorry again.