I have been cancelling unstaking process for many many times in last year. I also tried to reach some authorized people and asked them what should I do? Someone starts unstaking process for my jups and I got zero help. Last week I just decided to do not cancel the unstaking process so I can have chance to transfer my jups to another fresh wallet. But jups were transferred in 10 seconds after unstaking completed. It is code base hacking and if someone reach yyourwallet infos, there is zero chance for you to save your coins because system is garbage. There should be emergency unstaking or something sonyou can send your money to another wallet. Because the hackers do
3 Likes
Hey,
So sorry to hear about your hacked wallet and loss of all your jup,
also we do recommend opening tickets when such thing occurs as we do try or recommend someone who can do that,
can also reach out to our supports via https://support.jup.ag/hc/en-us/requests/new?ticket_form_id=18069133114012
so sorry again sir.
1 Like
Support is just garbage, I wanted to get support May 2025 but no support…
So sorry to hear that,
Our support has improved since May 2025, you can always reach out or use discord too.